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...--- 807 faults ---... introduction and faults | customer service what is this about? imagine buying a brand new car for the family. a nice, large people carrier that did well in the safety tests, from a well established company. a car that will provide them with safe, reliable, comfortable motoring. of course it is expensive, but you feel your family is worth it. that is what i thought i was buying when i purchased a brand new peugeot 807 executive back in march 2003 from one of my local dealers for close to 23,000 pounds. now imagine how you would feel if that car had endless faults, many of which needed several visits to the dealer network to resolve - and after three years the car is still not reliable. imagine spending more than a full working week of your life just driving the car backwards and forwards to the dealers. imagine driving more than 1,000 miles in visits to the dealers. imagine having to order your life around a faulty car. managing without the car when it is unsafe to drive. working out when you can get it to the dealer for repairs. wondering how you will manage without it or with an inadequate courtesy car (we have had an 807 courtesy car on two occassions - when the car was in for four weeks and when it was in for three weeks. we have also had some 206s and a 1007, on most repairs we have not had a courtesy car). imagine the cost in time and money of endless phone calls and letters trying to get somebody at peugeot or peugeot's own finance company to accept that this car is not, and never has been, of satisfactory quality. imagine how you would feel when the manufacturer infers that you are being unreasonable in not accepting yet more repairs - and then has the gall to complain that they are spending an inordinate amount of time on your car! imagine the feeling of panic when your child is in distress in the car and you cannot open the door to get to them because, as you've just discovered, the outside handle doesn't work. imagine dreading the beep that warns you of another fault - real or imagined by the unreliable electronics. imagine the stress of owning a vehicle like this - one that whenever you drive you wonder what will break next. this has been our life with the peugeot 807. we had the car for three years, and did not have a single fault-free week in the car. many of these faults have also been experienced by others - we are apparently not alone in having an appallingly bad car. out of the last 12 months of ownership alone, the car spent more than three months at the dealership . we have been told by peugeot that we should expect problems with a new car, and that providing a replacement vehicle would be "inappropriate" - even after i offered to pay a reasonable contribution towards one. peugeot have refused absolutely to explain this arbitrary decision, even though it would probably have cost them less than the many thousands of pounds and hundreds of man hours they have spent trying to get our car working correctly. one of their "customer service" advisors actually told me it was illegal for peugeot to replace it! peugeot and the dealer absolutely refused to accept that there was anything unusual or unacceptable about the number of faults with our car or their inability to rectify them in a reasonable time period. i never received any apology for the amount of time it was off the road, nor the inconvenience caused, nor the hundreds of hours wasted trying to get somebody from peugeot to care about our car, nor the stress and many sleepless nights, nor the thousands of pounds that i lost due to their incompetence. it was repeatedly made clear to me that peugeot uk have no empathy for customers who are suffering with shoddily designed, built and maintained cars. i feel abused and ripped off by this company - their profits were considered far more important than customer satisfaction. peugeot claim to give you the drive of your life; they certainly took me for a ride! even now, in discussions i've had with the dealership (as they set their lawyers on me for daring to tell others about the appalling car and how they failed to fix all of the faults despite having it their garage for over three months in the final year i owned it) it is clear that they think it is unreasonable for me to warn others about my experience. my car had a totally unreasonable number of faults. it spent an unreasonable amount of time being fixed. i received absolutely nothing in the way of compensation for the lack of use of my car, the hundreds of hours i spent trying to get it repaired, the stress and worry they caused. they eventually bought the car back from me for no more than i could have traded it in at any other garage - but in all conscience i couldn't sell the car to an unsuspecting person so it had to go back to them. i lost thousands of pounds due to their inability to provide me with a working car, but they say i should forget about it as it is all now in the past... i must stress that the contents of this site are based upon my personal experience of the 807 and the poor service we received from peugeot and their dealers. it is correct to the best of my knowledge. these faults were all experienced on our car; some have been fully resolved, some have simply disappeared (possibly fixed by a bsi - main computer - replacement, or possibly just in remission waiting to turn up again), others are still causing problems. it is interesting to note that the 807 courtesy cars we have had have shown some of the same faults as our car. electrical faults spurious low oil level warning on the central display random oil level readings on display behind steering wheel (this took over two years to resolve) spurious low tyre pressure warnings (apparently the car still suffers from these, though i no longer own it) missing wheel sensor warnings (over two years to resolve this and the low pressure warnings) anti-pollution filter clogged warning spurious braking fault warning spurious passenger air bag failure warning driver's electric seat moves randomly when car unlocked electric seat loses memory settings the cable to the driver's seat back motor would fall out when the seats were rotated, stopping adjustment of the seat. the electric height adjustment of the driver's seat has failed. side sliding doors intermittently failing to open when the button pressed inside the car intermittently the side doors do not open first time from the remote control intermittently the sliding doors would not shut or lock - disconnecting the battery and rebooting the car was necessary to solve this. intermittent burning smell when driving engine immobiliser fault - the car had to be recovered back to a dealer complete loss of control of the car - windows going up and down, wipers starting and stopping, mirrors folding in and out, lights flashing; disconnecting the battery regained control. doors refuse to lock remotely headlights staying on when parked and locked (they should turn off after 30 seconds) headlights failing to turn on in the dark. ventilation fan failure in the height of summer, with a lead time of several weeks for a replacement (with no fan, the air conditioning is useless - a big problem in a car with this much glass). the ventilation fan started making a clicking noise, which became a squeal. the second replacement fan was also noisy - the car was on its third when we got rid of it. the wing mirrors originally folded in when the car was locked, then out when the ignition was started. a software "upgrade" changed this to fold out when the car is unlocked - making it difficult to get past them in a tight car park space. the wing mirrors have remained folded in when the car was started - a power cycle was needed to restore operation. electric windows the windows should close when the car is locked - this became an intermittent feature the windows can no longer be opened from the key fob (due to a software "upgrade" in the car) - this means that on a hot summe

URL analysis for 807faults.co.uk

http://www.807faults.co.uk/index.html
http://www.807faults.co.uk/service.html
807faults.co.uk
parkers.co.uk
crushmy307.co.uk
peugeotsucks.co.uk

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  SERVER co.uk.whois-servers.net

  ARGS 807faults.co.uk

  PORT 43

  TYPE domain

DISCLAIMER
This WHOIS information is provided for free by Nominet UK the central registry
for .uk domain names. This information and the .uk WHOIS are:
Copyright Nominet UK 1996 - 2017.
You may not access the .uk WHOIS or use any data from it except as permitted
by the terms of use available in full at http://www.nominet.uk/whoisterms,
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or hiding any or all of this notice and (C) exceeding query rate or volume
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DOMAIN

  NAME 807faults.co.uk

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  NS1.SYSTEMDNS.COM 216.40.47.90

  NS2.SYSTEMDNS.COM 64.98.148.16

  NS3.SYSTEMDNS.COM 64.99.96.36

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